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Enhance Problem Solving and Decision Making Skills


Whether or not it is their specific mission, most teams inside organizations are created  to solve either one or a series of business problems. Even established tasks often present teams with new challenges, as business methods or workflows change. For these reasons, effective teams must know how to define and analyze problems and to make decisions that help reach desired outcomes. A solid problem-solving process helps them do this with maximized efficiency.


Workshop Description

This workshop provides your intact teams the opportunity to learn about and develop a solid problem-solving process that incorporates tools for problem analysis and decision making. Individuals learn how to ask questions that promote good decisions, and how to use decision grids to support their team’s approach to a specific issue. Team members will develop both personal and team action plans for improving their problem-solving and decision-making skills.


Who Should Attend

This workshop is intended for employees at all levels who are members of intact teams.  Managers and senior leaders who oversee the activities of teams will also benefit, whether or not they are “members” of the team.


Benefits

By the end of the workshop, participants will gain the skills to:

  • Define and analyze problems
  • Describe desired outcomes
  • Identify and evaluate options for solving problems
  • Apply decision-making tools to narrow down options
  • Plan and implement solutions
  •  

Learning Objectives

At the end of this workshop, participants will be able to:

  • List the essential steps in the problem-solving process
  • Summarize key decision-making methods
  • Describe questions and behaviors that promote good decisions
  • Use decision grids
  • Apply what they have learned about problem solving and decision making to a real problem that their team is facing
  • Create a plan of action for improving their team’s problem-solving and decision-making skills

Outline

Problem Solving

What Do We Know about Solving Problems

The Problem-Solving Process

Making Decisions

What Do We Know about Making Decisions

Decision-Making Methods

Decision Grids

Risk, Contingency Planning and Problem Prevention

Creating and Implementing Action Plans


Instructional Methods

Interactive and experiential. Attendees participate in a series of group activities including large group discussions and participant notebook review, complemented by a series of lecturettes.

Bring This Program to Your Company Today!


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